Job Description

Project ManagerOn-Site Role$40 - $45ABOUT THE ROLEOur Client is seeking an experienced Project Manager to drive operational excellence within the Customer Solutions Product organization. This on-site role is responsible for managing Jira Align governance, ensuring portfolio data integrity, overseeing vendor and financial operations, and leading strategic projects that extend beyond the scope of Product Managers. The Project Manager will collaborate closely with Product Leadership to ensure planning accuracy, organizational alignment, financial compliance, and the successful execution of cross-functional initiatives. This position combines portfolio administration, project leadership, process governance, vendor management, and financial administration to enable Product Managers and Product Directors to focus on product strategy, roadmap development, and customer outcomes. The ideal candidate is highly organized, detail-oriented, and trusted to independently manage critical operational functions while leading strategic projects on behalf of Product Leadership.WHAT YOU'LL DOServe as the Jira Align subject matter expert for the Product organization, maintaining governance standards and best practices across all product portfoliosAudit and ensure accuracy and completeness of portfolio data, including Initiatives, Capabilities, Epics, Features, and StoriesEnsure all work is properly aligned to Quarterly Releases, OKRs, Strategic Initiatives, Capabilities, Product Teams, and Work Classifications (Top 40, KTLO, or Domain)Partner with Product Managers to maintain ongoing data hygiene and portfolio quality standards, identifying and resolving orphaned work items, incorrect release assignments, misaligned hierarchy relationships, missing OKR connections, and incomplete planning recordsSupport quarterly and annual planning activities by validating portfolio readiness and generating executive reporting, dashboards, and portfolio metrics from Jira AlignMonitor roadmap execution and planning adherence across teams, and facilitate portfolio review sessions to ensure strategic alignment and planning accuracyTrain and coach Product Managers on Jira Align processes, standards, and reporting capabilities; develop governance documentation, procedures, and training materialsPartner with Enterprise Planning teams to ensure compliance with organizational planning requirementsIndependently manage and deliver projects that are outside the scope, bandwidth, or responsibility of the Product Management team, serving as the accountable owner for assigned strategic and operational projectsLead project planning, execution, risk management, stakeholder communication, and delivery activities; develop and maintain project plans, schedules, milestones, and status reportingCoordinate resources across Product, Technology, Operations, Finance, Legal, Sourcing, CX, and other business functions; identify and mitigate risks, dependencies, and project blockersFacilitate working sessions, steering committees, and executive reviews; track project budgets, timelines, deliverables, and success metricsDrive process improvement initiatives identified by Product Leadership; lead vendor implementation, transition, sunset, and operational readiness efforts as requiredManage projects that do not naturally align to a specific Product Manager or product portfolio; produce executive-level updates and communications regarding project progress and outcomesCoordinate vendor management activities and contract administration, tracking contract renewals, expiration dates, and supplier obligationsPartner with Sourcing, Finance, Legal, and Procurement teams throughout the contract lifecycle; create and manage purchase requisitions and purchase orders (POs)Process and track vendor invoices, ensuring timely approval and payment processing; reconcile invoices against contract terms and approved expendituresMonitor spending against budget allocations, support annual budget planning and forecasting, and assist with business case development and cost-benefit analysesMaintain accurate financial records and reporting related to vendor engagements; coordinate software renewals, licensing updates, and procurement requestsEnsure adherence to corporate purchasing policies and financial controls; maintain vendor performance documentation and operational recordsWHAT YOU BRINGExperience with Jira Align and Jira administrationStrong project and portfolio management skillsProven ability to lead cross-functional business and technology initiativesFinancial administration experience (purchase orders, invoice management, budget tracking)Advanced proficiency with Excel, Power BI, and portfolio reporting toolsStrong reporting and analytical skillsExcellent communication and stakeholder management capabilitiesAbility to operate independently and manage multiple priorities simultaneouslyProduct Operations experience (preferred)Experience supporting Product Management organizations (preferred)PMP, Agile, Scrum, or related certifications (preferred)Experience managing vendor contracts and technology suppliers (preferred)Experience supporting quarterly planning and OKR processes (preferred)#LI-KS2

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